Comments on: How To Deal With Complaints That You Haven’t Recieved Before They Loose You Business

By: Antonis

Antonis — Fri, 12 Dec 2008 22:11:18 +0000

The bad news is that getting customers to provide feedback is hard that you mention. Few simple â€œIs everything OK?â€ questions are better than nothing
but definitely not enough.. There’re nice ways
to learn customers’ unsatisfied wishes..

By: Sue

Sue — Tue, 16 Oct 2007 17:29:52 +0000

Great Stat’s there, and the rest of the concept as well. It should be so simple, but so many often “lose” that head on approach.

By: Personal Development Blog - Dominate Your Life With John Crenshaw

Personal Development Blog - Dominate Your Life With John Crenshaw — Mon, 15 Oct 2007 09:11:11 +0000

Business Success Link Love – 10/15/07…

……

By: John

John — Thu, 11 Oct 2007 11:23:09 +0000

Peter,

I meant using LinkedIn to “reach the places and people that matter”.

I agree that the use of as blog as a means of voicing customer concerns and providing feedback on how the business could interact better with their customers would make more sense.

By: Peter Jones

Peter Jones — Thu, 11 Oct 2007 11:00:31 +0000

Hi John,

Agree LinkedIn is good, particularly Q&A, but the format is more limited than blogging.

With blogging it is possible to cover a range of topics, and build up a knowledge base. Given the ability on blogger to acquire team members, it would appear that teams can be built focussing on a particular subject given that the cause appeals to them.

Your views appreciated.

By: Luke

Luke — Thu, 11 Oct 2007 00:25:05 +0000

Hi Peter,

I agree completely been saying this at the University level for some time now. I have started using a wiki to promote collaboration between people in a post graduate subject to great effect. The feedback and open forum on the one hand created good interactivity whilst on the other in showed up a lot of the hidden assumptions. The ability to promote open communication between customer and business (i.e. GOC’s) has never been greater.

Thanks

Luke

By: John

John — Wed, 10 Oct 2007 12:51:41 +0000

Peter,

I expect many of those people are accessible through networking organisations like LinkedIn.

By: Peter Jones

Peter Jones — Wed, 10 Oct 2007 11:09:25 +0000

I intend to start a blog very soon showing banks, utilities, telcos and media companies that their customer audience is a massive source of inspiration for them if they can only reach out to them and connect.

The technology is there, we just need the evangelists. Oh all right then, those who can spread the word and reach the places and people that matter.

Regards,

Peter Jones, Director Blue Oyster Innovation

By: The Carnival Of Small Business Issues » Pat B. Doyle

The Carnival Of Small Business Issues » Pat B. Doyle — Tue, 09 Oct 2007 11:02:25 +0000

[...] John Crickett presents How To Deal With Complaints That You Havenâ€™t Recieved Before They Loose You Business, saying, “If handled well upset customers can become advocates for your business – but what about those that don’t voice a complaint?” [...]

By: Zunday Deviants- Sept 30, 2007 | MarketingDeviant.com

Zunday Deviants- Sept 30, 2007 | MarketingDeviant.com — Sun, 30 Sep 2007 18:43:09 +0000

[...] John talks about how to deal with complaints or else lose customers. Great guide for businesses! [...]