Dealing With Rude And Angry Customers

Did you see The Restaurant this week? One of the diners at True Provenance truly excelled at being rude, obnoxious and aggressive, watch the video below to see how:

If you can stand to watch more you’ll find the full display on YouTube.

As a result of watching it I decided to review a post I wrote just over a year ago – How To Deal With Angry Customers. Looking at what I wrote I think Lindsie handled it very well and was remarkably clam and collected. I wonder how many of us would have done the same?

I would however suggest that in a situation like this when he refused to calm down or moderate his abusive language I’d have asked him to leave on the basis that he was annoying the other customers and if he refused or continued to be abusive called the police. I hope Lindsie can put it behind her and forget about him, such rude customers aren’t worth loosing sleep over.

How would you have dealt with him?

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• 1

  As a company we deal with the general public on a large scale. In my view, she did not deal with the situation very well. she did not shout or scream back which is good but realy thats the very minimum. however, she still left the client thinking the salad she served was “Shit”

  Instead of focusing on her own reactions and how afronted she was, a more productive move for both the gentleman and those around would have been a profuse appology and something free from the menu.

  If she had, that would have demonstrated both to onlookers and the gent that customer satisfaction rates very highly in that particular establishment.

  Carl Phillips on October 13th, 2008
• 2

  I agree Carl, however I don’t think this customer had any goal other than upsetting her and making a scene.

  John on October 13th, 2008
• 3

  Looking for the perfect opportunities while the rude, obnoxious man was unravelling the otherwise good atmosphere in the restaurant, I would have repeatedly asked him to keep his voice down. At a point when I felt he had stopped his gabbling gob long enough to give his ears a chance, I would have spoken loud enough for nearby tables to hear me repeatedly saying to the man, ‘Sorry but we will not serve you any more alcohol, if you can’t handle your drink, we shall be forced to remove you from the restaurant. You are embarrassing yourself.’
  I would then behave naturally to imply that the only mistake made by the restaurant was to allow him to drink too much.

  Nii-Lamptey Kofi on October 18th, 2008